We understand that when your technology doesn't work, neither does your practice. That's why our Customer Care Center is staffed full time with the best and brightest technology engineers ready and willing to help you. As a mindSHIFT customer, you will receive:

• Help Desk Support
  Help is only one phone call or click away. Your employees can call and email us directly for any technical issue anytime they need us, saving you time and worry. We will work directly with you from the very beginning to develop internal protocol on how and when to contact us.
  
• Remote Monitoring & Management
  We are constantly monitoring your network so that you don't have to, often catching issues and correcting them before they affect your business. We are also able to troubleshoot most of computer and network issues remotely, saving you time and money so you can get back to work quickly.
  
• On-Site Support Services
  With mindSHIFT's Total IT Management, we offer scheduled visits to your facility as part of our available support options. During those visits, our technical experts will inspect the health of your network and assist with planning to prevent potential issues. And in the case of emergencies, you can dispatch our engineers to come on site to diagnose and remediate any issue.
• Customer Account Management
  mindSHIFT customers receive thorough reporting, regular review meetings and strategic planning services. Your Customer Advocate will also work with your other technology vendors, including your medical practice management and EHR software vendor, to ensure that your network runs smoothly and seamlessly. Your account team will provide you with strategic guidance to make the best decisions about technology – results that will positively impact your bottom line and productivity.
• Management & Maintenance
  We proactively monitor your computers, servers, firewalls and other devices so that you don't have to. As a result, we often catch potential issues and correct them before they affect your practice.
• Workstation, Server and Infrastructure Management
  We monitor all computers and servers so they run at optimum speed, are up to date and safe and secure with the best anti-spam, antivirus and antispyware applications.

Voice over IP (VoIP)
In today's connected environment, there is a growing dominance on Internet Protocol (IP) communication networks for business success. IP networks are a viable infrastructure for supporting high-quality, converged networking by bringing voice and data systems together. Converging voice and data into a multi-service network creates several compelling opportunities for achieving business results. By streamlining systems for both your data and Voice over IP (VoIP), business moves to anytime, anywhere communications.

mindSHIFT designs, deploys, maintains, and monitors a wide range of IP-based telephone solutions, solving requirements from the small single office to advanced enterprise systems. We begin by developing telephony requirements and understanding the future communications needs for your organization. Our technical services team assesses the readiness of your existing network infrastructure, determining the roadmap for optimizing and adapting your network for a VoIP solution.

We prepare all plans using industry standards to incorporate investment protection and interoperability between different vendor's products. Our process produces a sound migration path and a solid network architecture that can effectively handle your needs for today as well as accommodating future expansion.

mindSHIFT combines industry leading Voice over IP (VoIP) products, certified professionals with years of experience in data networking and voice communications, and proven service and support options to ensure the success of your business telecommunication investment.

Learn more about mindSHIFT's IT Solutions for Healthcare Organizations