Microsoft SharePoint Server 2010 makes document management a reality for non-profits and small and medium-size businesses (SMBs). Its affordability, especially as a cloud hosted solution, and its familiar user interface appeal to both CFOs and end-users. Here is a mini “case study” of how mindSHIFT successfully delivered document management with SharePoint.

The last five years have all been declared “the year of VDI” (Virtual Desktop Infrastructure) by industry pundits, but in retrospect, none of those years have truly earned the title. Like most new technologies, there is a lot of misinformation and hype out in the market about the capabilities and challenges of virtual desktop technology. And some of the “common wisdom” has earned mythological status. To bring things back to reality, today I’m busting four myths about virtual desktop technology (also known as Desktop as a Service, or DaaS).

Does IT have you running in circles? It can be a drain on resources, money, and, most of all, time. Whether IT is your day job or simply one of your responsibilities, mindSHIFT has the expertise and resources to take either all or a portion of the burden of IT management off your shoulders, so you can focus on more strategic initiatives.

Watch this short video to hear from our customers about their experiences with mindSHIFT and learn how our IT outsourcing and cloud services can be tailored to meet your specific technology needs.

Approaching IT in an eco-friendly way will not only result in a more environmentally-friendly organization, it will also enable your company to operate more efficiently and save money on such basic costs as paper and heating and cooling. To gain these dual benefits, organizations may want to consider implementing these green IT steps.

In 2011, we saw a huge increase in the number of major breaches of Protected Health Information (PHI) due to the loss or theft of unencrypted devices. The largest of these breaches was experienced by Sutter Health of California which suffered the theft of a computer containing more than four million patient records. The data for about 3.3 million of these patients included their names, addresses, dates of birth, phone numbers and email addresses. The remaining 943,000 records also contained medical diagnoses and services provided.

After working with dozens of law firms on their SharePoint projects, I've developed a list of best practices and "killer apps" that we have found to make a real difference in the success of law firm intranets. The key to a successful implementation is identifying features and services that will drive traffic from users, encourage user adoption and deliver measurable business benefits. As a result of a good intranet implementation, law firms can reap benefits such as increased inter-office collaboration, faster access to information and better insight into data.

Q: I'm moving to VoIP soon. What is a softphone? Should I get one?

A: A softphone is a software-based phone client that greatly expands your ability to place or receive calls when working outside of the office. It can be installed on a smartphone, laptop or a desktop computer. When placing calls through your softphone, you appear to be calling from your office. Most softphones also display your contact list from your VoIP account, enabling quick contact availability for ease of dialing. Incoming calls to your office phone number ring simultaneously on your office phone and your softphone, wherever you may be.

What is PHI and ePHI?

PHI stands for Protected Health Information. It includes any information that identifies an individual, i.e. includes either the individual's name or any other information that could enable someone to determine their identity and relates to at least one of the following:

• The past, present or future payments for health care services;
• The provision of health care to the individual;
• The individual's past, present or future physical or mental health.

ePHI stands for Electronic Protected Health Information. ePHI is all Protected Health Information which is stored, accessed, transmitted or received electronically.

This article, authored by Rita Thompson, CLM, of Kavanagh Maloney & Osnato LLP, is featured in the July/August 2011 issue of New York | New York published by the New York City Chapter of the Association of Legal Administrators (ALA).

Cloud computing: the practice of using a network of remote servers hosted via the Internet to store, manage, and process data, rather than a local server or personal computer.

Do you ever lie awake at night thinking about a problem at your firm? Sometimes, the solution to your problem may be closer than you think.

We understand that when your technology doesn't work, neither does your practice. That's why our Customer Care Center is staffed full time with the best and brightest technology engineers ready and willing to help you. This article will talk in detail about the level of IT support mindSHIFT provides to healthcare organizations.