At mindSHIFT, we know that the right people with the right expertise make the difference between a good organization and a great one. That's why we've assembled a team of seasoned professionals dedicated to dramatically improving how you deploy and manage your IT resources.

Executive Leadership

mindSHIFT is staffed and guided by respected industry leaders—people with decades of experience in the networking, computing and Internet industries. Meet the mindSHIFT leaders with the breadth and depth of experience and expertise you need to get the job done right.

Mona Abutaleb - COO

Mona Abutaleb
President and Chief Executive Officer

One of the leading managed services industry executives in the world, Mona was named to the MSPmentor 250 list as one of the most influential executives shaping the industry in 2014.

Mona currently serves as mindSHIFT’s President and CEO. Previously she served as mindSHIFT's Executive VP of Operations in 2006, as Chief Operating Officer from 2007-2009 and President and COO from 2009-2013. 

Prior to joining mindSHIFT, Mona worked at Discovery Communications as the Executive VP of US New Media and Network Services. Before Discovery, Ms. Abutaleb flourished in her more than 18-year career with MCI—beginning as a traffic engineer with MCI in 1984, ending as the Senior VP of Planning and Engineering for WorldCom in 2002, and holding many senior positions with the conglomerate in the interim.

Joe Croft
Chief Financial Officer

Joe has over 30 years of experience in the technology, data networking and telecommunications industries. He has been with mindSHIFT since 2004 and currently serves as its CFO.

Prior to taking on the role as CFO, he held several executive positions with areas of responsibility including mergers and acquisitions, corporate strategy, financial planning and analysis, and product development.

Earlier in his career, Joe held a variety of senior positions in the data networking and telecommunications industries for a number of start-up and large companies including CoreExpress, Savvis, Microcell Management, and MCI Communications.

In 2014 Joe was elected to the MSPmentor 250 list which recognizes the world’s top managed service provider (MSP) executives, entrepreneurs and experts.

Joe holds an M.B.A. in Finance from George Washington University and a B.S. in Engineering from the Vanderbilt University School of Engineering.

Dave Paris
Chief Technology Officer

As CTO of mindSHIFT with more than 30 years of leadership and technical experience in the IT industry, Dave is responsible for guiding the company’s technical direction including partnerships, product development, infrastructure strategy and acquisition opportunities.

Prior to joining mindSHIFT in 2000, Dave was a technical leader at Electronic Data Systems’ Government Services Group where he participated in a number of large projects supporting the United States Military.

Dave attended George Mason University majoring in Psychology.

Bob Lamendola
General Manager, Infrastructure Services

In his current role as General Manager, Infrastructure Services, Bob manages all aspects of the mindSHIFT infrastructure from engineering and design to the daily operations of those environments.   

With mindSHIFT for over 13 years, Bob has held numerous leadership roles, most recently leading the Managed Hosting and Application Development business units.

Prior to mindSHIFT, Bob served as the Vice President, Information Technology, at an international semiconductor manufacturer.  

Bob holds a Bachelor of Science degree in Computer and Information Science from Bloomsburg University.

Carey Balzer
General Manager, SMB Solutions Group

Carey joined mindSHIFT in 2012 as a result of the White Glove Technologies acquisition, a company he founded in 2008 growing it to be the largest managed service provider (MSP) in the state of Texas.

Currently, he leads mindSHIFT’s SMB Solutions Group overseeing go-to-market strategy, sales execution and delivery excellence on behalf of customers under 100 employees.

Prior to White Glove Technologies and mindSHIFT, Carey held several executive level roles with US WEST, Sprint Business and Megapath.

Carey holds a BA in Economics from California State University at Chico and MA in Economics & Finance from Binghamton University, The State University of New York (SUNY). 

Patrick G. McCormick
Senior Vice President, Service Delivery

As General Manager, Strategic Solutions Group (SSG), Pat is responsible for sales, acquisition, onboarding, growth and retention of large customers that require complex and customized solutions. 

He is also tasked with strategic and personnel management, service delivery and enhancement, operational efficiency and automation improvements, as well as P&L management, cost management and revenue expansion.

Prior to joining mindSHIFT, he co-founded Network Alternatives in 1999 which was acquired by mindSHIFT in 2007. Before Network Alternatives, he worked as Chief Operating Officer at a regional law firm.

Pat earned his MBA at LaSalle University in Philadelphia, PA.

Bill Webb
General Manager, Cloud Services

Bill brings over 25 years in Information Technology and managed services to his current position as mindSHIFT’s General Manager, Cloud Services. His expertise drives the delivery of mindSHIFT’s IT services offerings in a SaaS model.

In this role, Bill’s organization is responsible for sales, marketing and product as well as the engineering, development, operations and customer support. Supporting over 100,000 users, this cloud solution enables customers and resellers to easily activate and manage IT solutions in an automated and self-service model.

Bill joined mindSHIFT in 2004 as VP of Product Management, serving also as VP of Information Technology. Prior to mindSHIFT Bill held product management, operations and software development leadership roles at USinternetworking, DIGEX and Accenture.

Bill is a graduate of Eastern Nazarene College with a BS in Computer Science and Mathematics. He also holds a Masters of Business Administration from Virginia Tech.

Archie Seale
Vice President, Product and Marketing

Archie serves as mindSHIFT’s Vice President of Product and Marketing. 

As a recipient of the MSPmentor 250 in 2013, Archie drives the company’s strategic marketing, communications, and product portfolio. He also oversees all product management responsibilities and partnerships with mindSHIFT’s diverse network of technology partners including VMware, Cisco, Microsoft, IBM, EMC, and Citrix, to name a few.

Prior to his current role at mindSHIFT, he held senior product, operations and engineering roles within the company.

Archie holds a Bachelor of Science from the University of Wisconsin-Madison and a Master of Business Administration from Babson College.