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The Power of Partnership
mindSHIFT's solution for managed technology is revolutionizing today’s offices. Our clients count on us to harness the power of technology for them and to strengthen their network security, reliability, and performance. With mindSHIFT, our clients gain the peace of mind that comes from knowing that our IT experts are constantly keeping technology problems at bay.
Meet Our Customers
We’re known for delivering high-quality managed IT solutions that consistently meet or exceed our clients’ highest expectations. Meet some of the customers we’re helping:
Customer Satisfaction
mindSHIFT places the satisfaction of our customers at the top of our priorities. It drives the culture of our company. It is instilled in our employees. And it is ingrained in our business practices.
mindSHIFT Client Satisfaction Survey Results
* 90% of users reported they are satisfied or highly satisfied with mindSHIFT service.
* 93% of users rated the customer care representatives as knowledgeable.
* 97% of users rated the customer care representatives as courteous.
Don’t take our word for it… Listen to our customers:
"The change post-mindSHIFT was dramatic. We immediately began to implement projects that had languished on the wish list for years, and we have been able to provide new services to clients in rapid fashion. Our IT department is now an ASSET of the business and a true competitive advantage."
- Shad Steadman, Executive Vice President, Rutherfoord
"Managed IT services have given us sizable savings, because we accomplished our goals without greatly increasing our budgets, both capital and expense. Management is now in the enviable position of leaving the firm's technology to the experts."
- George Wolf, Jr., Managing Director, Herrick, Feinstein LLP
"With mindSHIFT managing the core NACUBO infrastructure, we've experienced reliable, secure IT operations -- enabling us to focus on our core mission. I estimate our annual savings on IT infrastructure and support is in excess of $250,000."
- David DeLorenzo, Chief Technology Officer, National Association of College and University Business Officers
"We found the mobility and security offered by mindSHIFT's Hosted VoIP solution to be a great value. Working from our various locations and numerous offices, VoIP gives us the flexibility and end-user control to improve our productivity and better service our customers."
- Debbie Lambert, Founder and Managing Partner, Johnson Lambert & Co. LLP
"Because they are immersed in technology every day, mindSHIFT is better skilled in any one area than we could ever be. That, coupled with the fact their solution was less costly than continuing on our own, made the decision to work with them easy. We can now focus our energies on the strategic initiatives that will allow us to advance the association and its advocacy goals. I had a vision for IT for this organization. Now it is finally being realized."
- Doug Compton, Deputy Vice President, The Pharmaceutical Research and Manufacturers of America (PhRMA)
"I have been working with what is now mindSHIFT Professional Services since 1998, and found that they consistently exceed expectations. Their culture of proactively sharing knowledge and maintaining excellent working relationships at all levels with my IT organization has increased the productivity of our IT group and improved the firm's return on investment."
-Judi Flournoy - CIO, Loeb & Loeb
"I estimate our annual savings on IT infrastructure and support in excess of $250,000."
-CFO, 60-person Washington D.C. trade association
"mindSHIFT is made up of very smart people who are driven to provide quick no-nonsense help."
-CFO, 150-person Washington, D.C. non-profit firm
"I never have to think or worry about IT anymore."
-Executive Director, 85-person Washington, D.C. law firm
"Their proactive management capabilities and 24/7 availability made mindSHIFT the obvious choice."
-CFO, 30-person Boston software development firm
"mindSHIFT has done an excellent job of putting together best-in-class software and quality business processes to provide a world-class level of IT support that surpasses even large corporations with IT budgets."
-CIO, 300-person Virginia insurance agency
"One of the primary reasons for outsourcing our IT with mindSHIFT was to ensure the safety and integrity of our backups in case of a disaster. I can confidently say that I sleep a lot better now knowing that mindSHIFT is handling this essential part of our IT."
-Maria Colon, Rainforest Alliance
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