What Is Your Business Challenge?
Services
Type Of OrganizationManaged Desktop Services
“Stay focused,” Steven thought to himself. “You only have 30 minutes to print out copies of the proposal and then you’ve got to get to the airport.” Then the unthinkable happened. Suddenly he couldn’t access the proposal: the server had just crashed.
| Get details on the benefits of mindSHIFT's fully managed desktop services. |
Panic-stricken, with no time to recreate it, Steven called mindSHIFT customer support for help. By the time he landed in Chicago, mindSHIFT had restored the proposal – and all other files on the dead server -- from offsite data backup – a standard feature of mindSHIFT’s managed desktop services.
He won the business. And he and his employees were up-and-running on Monday because mindSHIFT put all of the restored files on a new server over the weekend. Disaster averted!
Like Steven, you’re an expert in your field. You’re likely not an IT expert. And even if you are, you’re much too involved in running your business to resolve technical problems, restore lost files, update software, patch security holes and troubleshoot the virus that just froze every desktop in the office.
You can join other savvy, cost-conscious, time-starved executives and shift your IT operation to mindSHIFT. We manage tens of thousands of desktops for organizations like yours. All for one cost-effective, predictable monthly fee.
Components of a managed desktop service include:
- Messaging/email with Exchange server management or hosting
- Help Desk with 24x7 support and an online customer portal
- Remote Access via a secure VPN, Microsoft’s Remote Desktop Connection terminal services or Outlook Web Access for email
- 24/7 network monitoring and management
- Security management comprised of firewall, data backup and recovery, virus defense, spam and spyware/malware protection, and encrypted wireless transmission
- Continuous software updates for security, patches and virus patterns
- Hardware break/fix support.
Hosted/Cloud Desktop Service
If a fully-managed desktop solution is more comprehensive than you need—and more resource-intensive than you can afford—mindSHIFT has the perfect solution for you. Our NextDesktop service provides a basic Windows desktop to budget-conscious organizations that don’t require the wide-ranging 24/7 service and support of our fully-managed desktop offering.
NextDesktop is a hosted or Cloud computing service -- an Internet-based solution with a single point of access through a web browser, where all computing needs are effortlessly handled by mindSHIFT’s own servers. You’ll have full use of such key applications as Microsoft Office, OpenOffice, PDF creator, and Adobe Reader, either on your existing hardware or on low-cost thin client devices.
With your IT operation in the Cloud, you’ll enjoy:
- Lower operational and capital expenditure costs
- IT reliability—mindSHIFT’s got your service and support covered
- Rock-solid security
- Real-time anti-virus and anti-spyware updates
- Ongoing Microsoft patches
- Offsite storage and backup of all your data, documents, and applications.
Additional/Optional Desktop Services and Upgrades |
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Managed Desktop Options |
Hosted/Cloud Options |
| Mobile device management | Hosted Servers |
| Desktop and server data backup and recovery service | Hosted Exchange Email |
| Email archiving | Hosted email archiving |
| Email encryption | Hosted email encryption |
| Managed disk encryption | Hosted SharePoint |
| Web filtering and security | Hosted online desktop backup |
| Hosted CRM | |
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