Managed Desktop

Managed Desktop Services

What if there was a way to increase productivity, protect your IT infrastructure, reduce downtime and save money?

Managed desktop services from mindSHIFT provide everything you need, from hardware, software and system implementation, to proactive network management and security, with 24x7x365 help desk support. Managed desktop delivers a secure, reliable and cost effective IT infrastructure for your organization. Learn more today.

With Complete managed desktop service from mindSHIFT, you get enterprise-quality desktop management, at small- and medium-sized business prices.

Desktop Downtime can Cost your Organization Time and Money

According to IT analyst Gartner, a poorly managed desktop can cost you up to 40% more than necessary. Effective desktop management is one of the most effective ways to reduce Total Cost of Ownership (TCO) on your IT hardware. A well-managed desktop gives you control over your IT costs.

mindSHIFT Complete gives you affordable peace-of-mind you can count on.

User Help Desk with Managed Desktop

Our world class help desk is designed with your organization in mind. With one single, toll-free call or email, you will receive responsive, personal support from a technical expert trained to find and fix your technology troubles quickly. If necessary, our IT experts can remotely access user workstations for immediate resolution. Our help desk is at your service 24 hours a day, 7 days a week.

At mindSHIFT, we pride ourselves on our ability to solve your problems and answer many of your questions on the first call. If our experts are not able to quickly resolve the problem we immediately escalate the issue to second and third-level engineers and, if necessary, dispatch an engineer to your site. In addition, your employees can call the help desk directly any time they have an IT question or problem.

In the unfortunate situation of a lost or stolen laptop, mindSHIFT also offers is a laptop theft recovery and data protection solution. This service not only initiates tracking on the machine in an attempt to recover it, but also remotely wipes data from the lost or stolen workstation when it connects to the Internet.

Managed Desktop Features and Benefits

Management
Features	Benefits
Data backup and recovery service including complete restoration of lost or damaged work stations	Keeps your organization up and running if a disaster does strike
Organization of servers, routers, work stations and network equipment	Infrastructure management minimizes network downtime
Software management	Speeds application installation and upgrades
Deploy secure remote access solutions for mobile workers	Saves your organization time and money
Management of high speed internet access, directory domain name service and messaging/email	Ensures efficiency for employees and systems

Support
Features	Benefits
Around-the-clock support, 24x7x365, from our Help Desk	Frees your staff for other tasks to improve productivity
Software management and support from our expert IT professionals	A single point of contact for your IT/technical issues
24x7x365 network monitoring and management	Alerts you to network issues and resolves issues, before they become problems
Hardware break/fix support	Provides assistance and escalation of issues to expedite a resolution
Security virus protection, spam filtering, adware/spyware protection	Protects users from new threats that arrive daily

Protect
Features	Benefits
Enterprise class firewalls provide protection from unauthorized access, via the public internet	Eliminates risk, to ensure maximum uptime, while protecting your data
Anti-virus, spam filtering, and adware/spyware protection is updated automatically from mindSHIFT’s network center as often as necessary, sometimes multiple times a day	Improves performance and productivity. Protects every computer in your network from new threats that arrive daily
Email attachments are automatically scanned, eliminating damage from viruses and other threats	Protects email to ensure maximum uptime
Authentication and authorization of users enables secure remote access	Protects the network and your data from unauthorized users
Encrypted wireless transmission and file level encryption	Preserves the integrity of sensitive customer data

Additional Resources

MSPmentor - mindSHIFT: Top MSP Appoints Company President

mindSHIFT Technologies Ranked Number One Managed IT Services Provider for the Second Consecutive Year

DailyMotion – mindSHIFT CEO Paul Chisholm on MSP Trends