Managed Hosting

Worry-Free Hosting Generates Powerful Results For You

Are you getting the support, performance, reliability and scalability you need from your current data center or outsourced hosting solution? Managed hosting solutions from mindSHIFT can deliver the results you need: secure, reliable performance and outstanding value. All helping to grow your business!

Ideal for small- and medium-sized businesses and organizations, hosting solutions from mindSHIFT enable you to use a single-point-of-contact to manage your servers and applications, while you focus on your core business.

Whether you need help with server hardware and operating system platforms, application development, security for your network and firewalls, or just the benefits of a rigorously designed and managed enterprise-class data center, mindSHIFT can deliver the 360 degree total IT support that you need.

With mindSHIFT, you instantly gain expert support and technical management, 24x7x365, without the added pressure of recruiting, training or managing an expanded IT staff. Plus, our managed hosting organization is SAS 70 Type II compliant — confirming that our rigorous standards and controls deliver the most important result to you: peace of mind. mindSHIFT Technologies is SAS 70 Type II certified.

mindSHIFT Managed Hosting Delivers Measurable Benefits to You

Spend less time resolving issues — boost your productivity
Meet regulatory and compliance standards — a SAS 70 Type II compliant operation
Add features or functionality quickly and easily — eliminate your backlog
Minimize or eliminate hiring — certified Microsoft, UNIX/Linux, IBM and Cisco expertise at your service
Improve user satisfaction — extend your capabilities instantly
Simplify budgeting — get predictable monthly costs
Avoid needless capital expenditures — all-inclusive hardware, software and service packages are available
Rest easy — the mindSHIFT support team is on duty 24x7x365

Data Centers Designed For Security, Reliability & Uptime

With secure SAS 70 Type II data centers and world-class Network Operation Centers (NOCs), you can relax when you host your mission-critical servers at mindSHIFT.

Our managed hosting facilities are fully N+1 redundant and they are “command central” for the management of LAN and WAN infrastructure, network security services, and disaster recovery solutions.

Every aspect of our data center has been designed with your needs in mind:

Physical Security
Access to the data center is restricted to authorized personnel by two-factor authentication, including biometric scanners.

Regulated Environment
Redundant heating and cooling systems maintain an optimal environment. Cabinets are individually monitored to manage heat, humidity and power consumption. A hot-aisle/cool-aisle design is utilized to optimize cooling and power requirements.

Redundant Power
On-site redundant power sources include Liebert uninterruptible power supplies, redundant battery cabinets and backup generators with an on-site multiple-day fuel supply. Failover systems are regularly tested to ensure a seamless cutover.

Network Infrastructure & Backbone
Our data centers are designed on Cisco multilevel architecture with redundant fiber optic connections from multiple Tier 1 carriers. This enables us to provision a variety of mindSHIFT-managed dedicated circuits, all the way up to gigabit Ethernet (GigE) connections.

Utilizing best practices for data center design and maintenance, mindSHIFT’s data center delivers on the promise of security, reliability and uptime.

Data Centers at a Glance

Staffed 24x7x365 with Help Desk Level I and Level II support
SAS 70 Type II compliant
Carrier diversity - multiple Tier 1 providers
Full Cisco-based network tape backup services, off-site storage, and disaster recovery solutions
Network attached storage (NAS) system
FM200 fire suppression
Redundant backup diesel generators including on-site multiple-day fuel capacity
Individual cabinet environment monitoring (heat, humidity, amperage)
Perimeter security with IP camera system
Zoned access control security system, including biometric scanning
IP-KVM client access
Redundant 208v/30amp power to each cabinet
N+1 HVAC
N+1 UPS
N+1 generators
N+1 power distribution units (PDU)

Expert Support For You and Your Systems

The mindSHIFT Network Operations Center (NOC) is staffed 24x7x365 by Help Desk Level I and Level II technicians. Pre-defined escalation procedures ensure that issues are addressed efficiently and brought to resolution quickly. Customer Service Level Agreements (SLAs) guarantee uptime to every client for all services.

mindSHIFT offers flexible levels of support, providing our customers with the exact services they need. Available services can include minute-by-minute monitoring, hands-on tasks, complete administration, and 24x7x365 support.

For more information, contact us today!

Certifications and Partners

Thanks to the deep experience of our staff, as well as our partnerships with leading technology vendors, mindSHIFT extends your team with our expertise.

Network Infrastructure

Cisco
As a premier Cisco certified partner with full-time CCIEs (Cisco Certified Internetwork Experts) on staff, mindSHIFT has also earned the Advanced Unified Communications specialization for the design, installation and support of dedicated VoIP systems. mindSHIFT maintains and guards your network connectivity with the best expertise available today.

Key Operating Systems

Microsoft Windows
The mindSHIFT managed hosting team has earned the difficult-to-achieve level of Microsoft Managed Gold Partner. With numerous Microsoft-certified technicians and engineers on staff, and five major Microsoft competencies to our credit (Advanced Infrastructure, Business Process and Integration, Information Worker, Custom Development and Data Management Solutions), your systems are in good hands at mindSHIFT. We can support not only the operating system, but Exchange and SharePoint as well.

Available services for Windows servers include everything from basic device monitoring to application monitoring, patch management for operating systems and applications and even hardware warranty and software license management.

Unix/Linux
When it comes to managing your UNIX/Linux environment, mindSHIFT can help. As a Red Hat Ready Hosting Partner, we have highly trained and certified technicians ready, willing and able to handle all your needs. Available services include the configuration and management of operating systems such as Red Hat, FreeBSD, SUSE, Solaris and AIX.

IBM
As an IBM Business Partner, mindSHIFT provides expert IBM Power Systems, System I, iSeries and AS/400 development services, support and ongoing management. In addition to co-location and managed services for your IBM systems, we offer remote management of systems (especially useful for businesses that require remote second and third shift coverage), hosted LPAR (logical partitioning), high availability and disaster recovery solutions.

Other technology partners
As an end-to-end managed hosting solution provider, we also maintain key partner relationships with numerous other technology vendors, such as CA, EMC, VMware, Proofpoint, Postini, Trend Micro, EVault, Vision Solutions, and ITERA to serve our customers with the latest and best technology on the market.

Business continuity: when downtime is not an option

An unplanned interruption to your information or communication systems can have a severe impact on your business. For mission-critical processes, prolonged downtime could lead to irreparable loss. mindSHIFT offers disaster recovery (DR) and business continuity planning (BCP) services that give you the confidence your systems are secure and survivable.

In addition to our standard managed hosting solutions for email and other applications, mindSHIFT can also provide various levels of redundancy – from digital storage and remote backup services to full multiple data center mirroring (hot-site and cold-site).

Virtualization-as-a-Service

Virtualization-as-a-Service from mindSHIFT offers centralized management of your virtual servers, which will enable you to:

focus your IT efforts on more strategic initiatives
save energy and capital equipment costs
increase hardware utilization by up to 10 times
enable continuous uptime with high availability
recover nearly instantaneously (vs. hours or days) from hardware and software failures

mindSHIFT's Managed Hosting services are the result of a merger between mindSHIFT and Invision in September 2007. This division, called the Invison Managed Hosting and e-Business Applications Services group, provides managed hosting and application development solutions. We make IT work for your business.® www.mindSHIFT.com