Legal Solutions
With more than 10 years of legal experience, mindSHIFT Technologies serves as the preferred technology partner to leading law firms. We have done work with one-fourth of the AmLaw 200. Our expertise reflects our intimate knowledge of the legal environment – and the technology challenges you face.
Legal Managed IT Services
With mindSHIFT, you can choose from a wide range of solutions to manage and support the document management, mobile and other computing needs of your partners, associates, staff, and clients:
- Disaster recovery and application continuity services
- Remote tapeless backup
- Client collaboration extranet and Internet-edge security
- Software-as-a-service (Saas)
- 24-hour operational support of your environment
- Server and network monitoring
- Network operations center (NOC) services
- Secure, manageable legal desktop
- VoIP
Legal Professional Services
mindSHIFT’s seasoned Legal Professional Services team – which has years of experience with hundreds of engagements that cover a broad spectrum of requirements – can help you transition to new technologies and migrate to new applications.
Typical professional services projects include:
- Technology renovation, system migration and project management
- High availability server and business continuity services
- Expert thin-client implementation
- Secure remote access and Internet edge security
- Network design, telecommunications carrier selection and implementation
- Application software packaging, deployment and workstation management
- Storage Area Network and server virtualization technologies
- Document management system implementation and support
- System Training
mindSHIFT Technologies has more than 10 years of legal experience with both small and large firms, including 49 firms in the AmLaw 200. Like them, you can engage mindSHIFT to implement new technologies, to deliver predictably high levels of Information Technology service 24/7/365, and to make sound, objective technology choices.
For all the details and to find out how to best put the mindSHIFT Legal Solutions to work for your organization, call us at (877) 227-5054 or email us to schedule a demo.
Why mindSHIFT for Managed IT Services?
Get Out of the IT Doldrums.
Does your firm spend too much time on the basics of providing technology services?
Are you increasingly reactive and unable to focus on projects that enhance the firm’s competitive position? For example, does supporting remote access take a backseat to supporting a new office?
We can manage your IT infrastructure to free you from all the mundane tasks, resolve technology issues and improve IT services overall – which allows your partners, associates and staff to be more productive.
Join dozens of leading law firms which have made the strategic decision to focus on their business instead of managing day-to-day IT.
- Gain “economies of skill” without building a technical services organization.
- Realize the full potential of technology applied to the legal business.
- Stabilize your environment: prevent downtime and network outages.
Outsource some or all of your IT infrastructure to experienced IT people who focus on technology – so you don’t have to.
Work with a True Partner.
Just as your attorneys are committed to their clients’ success, our experienced IT specialists and managers are dedicated to making you successful over the long-term. You can engage with mindSHIFT knowing that you are in good company – 49 of the firms in the AmLaw 200 have engaged mindSHIFT for various technology services, spanning professional services and managed services that give you technology peace of mind.
We are committed to your success and are accountable for our actions. We solve your technology problems and improve IT services over time with predictable costs and predictable service levels.
Get Support You Can Count On.
mindSHIFT’s 24x7 operational support capabilities enable higher service levels and 24-hour technology support.
At mindSHIFT, we couple deep IT infrastructure management expertise with powerful domain knowledge specific to legal technology. Most importantly, our team is driven by a strong personal commitment to client success and the belief that our reputation must be earned every day.
Make IT Work for Your Law Firm
mindSHIFT can manage any of your critical technologies, including:
- Application continuity
- Internet-edge security and collaborative extranet services
- Server room management
With mindSHIFT managing your technology, your firm gains a higher level of IT performance and protection than ever before. Best of all, you can capitalize on the same type of operational processes and IT infrastructure as a Top 10 law firm—at a predictable and affordable monthly fee.
back to top
Selected Law Firm Experiences with Managed Services
mindSHIFT Enables New York Law Firm to Increase Uptime
A New York-based, 330-person law firm with three offices partnered with mindSHIFT to manage its IT operations, including more than 35 applications, including Office, document management, and numerous legal applications.
Using mindSHIFT managed IT services, the firm was able to
increase uptime substantially -- going from outages and downtime every few weeks to 99.95% uptime
open new offices quickly, seamlessly and with minimal downtime
find time to focus on strategic IT applications, such as customer relationship management (CRM) and accounting systems
The end result? More billable hours. Importantly, all of these benefits were achieved with a predictable monthly fee, without increasing the size of the IT staff. The firm continues to rely on mindSHIFT for managed IT services.
Law Firm’s Client Collaboration System Operational with mindSHIFT
A very large (2,000 user) international law firm turned to mindSHIFT to operate and manage a client collaboration system, or online deal room, which permits lawyers in the firm to collaborate with their clients on legal projects through the Internet. While other firms have taken as long as a year to develop similar collaboration systems, this firm was able to complete the project in just 3 months by leveraging mindSHIFT’s expertise
In addition, the firm has engaged mindSHIFT to manage a number of business-critical, client-facing applications, as well as remote access for attorneys and staff.
back to top
Advantages of Managed IT Services
- Increased focus on the business, instead of building a technical services organization
- Stable technology services, which increase productivity and user satisfaction
- Improved service levels due to experienced IT specialists and managers who maintain a high level of technical skill
- Greater security, as desktops, servers and software are routinely updated
- Predictable performance and cost because the IT infrastructure is professionally managed with one monthly service fee
- (For firms with multiple offices) Decreased capital outlay as all systems can reside in one data center, vs. multiple office locations
back to top
Why mindSHIFT for Legal Professional Services?
Accountable. Reputable. Independent. Proven.
Accountability: The Buck Stops Here.
Upgrading to new software?
Migrating to a new document management system?
Reengineering the network or struggling with a cost-effective disaster recovery capability?
mindSHIFT delivers a solution – 24/7/365. No more finger pointing by one vendor to another. You can count on mindSHIFT to navigate the complexity and effectively deliver IT projects that provide a predictable outcome—both financially and technically
Reputation: An Enduring Partner.
Our reputation is solid:
- 49 firms in the AmLaw 200 have used mindSHIFT Legal Professional Services
- mindSHIFT has been recognized in numerous ILTA surveys for our exceptional customer service
- most of our customers have been our customers for many years – demonstrating the strong, enduring partnerships that we develop and faithfully foster.
We are totally committed to client success, earning our reputation every day. As a customer, you’ll see and experience firsthand how our commitment to success helps you architect, implement and then support new technology solutions that provide value well into the future.
Independence: No Product Bias.
Are you getting ready to make a key technology decision? Our vendor-neutral Professional Services team ensures that when you’re ready to implement a new document management system, for example, or migrate users’ legal desktops to the latest software, your IT infrastructure will be transformed the right way.
You won’t get a hard sell for one vendor’s product because we don’t rely on a single vendor for legal solutions. We recommend the right technology solution for your business problem, based on your criteria, not the product vendor’s sales cycle.
Proven Experience: Projects Covering the Spectrum of Law Firm Technology
With mindSHIFT, you’ll benefit from our many years of experience and hundreds of engagements. We cover a broad spectrum of requirements.
Typical projects include:
- Technology renovation, system migration and project management
- High availability server and business continuity services
- Secure remote access and Internet edge security
- Network design, telecommunications carrier selection and implementation
- Application software packaging, deployment and workstation management
- Storage Area Network and server virtualization technologies
- Document management system implementation and support
Service: Exceptional Rating by ILTA Members
Recognized by law firms surveyed by ILTA for our exceptional client service, we have a dedicated engineering, support and operations team running 24/7/365 to reduce the headaches and hassles of IT while ensuring continuous uptime.
Accountable. Reputable. Independent. Proven.
Engage mindSHIFT Professional Services and get value that endures.
back to top
Selected Law Firm Experiences with Professional Services
mindSHIFT Helps Multi-office Law Firm Undergo Comprehensive Technology Renovation
For a 17-office, 900-user law firm, mindSHIFT Legal Professional Services provided a comprehensive technology services renovation including migration of Novell-based servers and email to Microsoft Active Directory and Exchange along with the deployment of Windows XP workstation
The project, lasting approximately 8 months, comprehensively re-engineered the technology infrastructure with minimal disruption to business operations while preserving and migrating user data. In addition, the firm was able to improve user service quality and simplify desktop management via our implementation of Microsoft's System Management Server. mindSHIFT also provided detailed knowledge transfer sessions to assist the firm's technology staff in adapting to the new system.
The firm continues to rely on mindSHIFT for ongoing system support services.
Smaller Law Firm Gets Big Firm Functionality and Service Quality
With mindSHIFT's Legal Professional Services, a 50-user law firm was able to deliver the same technology, functionality and service quality of a 500-person firm, while keeping within the confines of a 50-user firm budget. mindSHIFT designed a comprehensive document management system to allow the firm to securely collaborate on matter-centric work product and email. The system was integrated with the existing accounting system and Active Directory services to provide centralized administration and management. Over 50,000 documents were migrated to the new environment over the course of two weeks.
In addition to the document management system, the firm's comprehensive technology services renovation included a secure, centrally managed desktop environment, a VoIP-enabled Cisco infrastructure design, and a remote access solution utilizing Terminal Services and Citrix software -- while meeting their strict budgetary requirements.
Today, the firm maintains this world-class environment with one full-time administrator, one part-time Help Desk specialist, and the 24x7 assistance of mindSHIFT managed IT services.
back to top
Sponsor & Speaker:
