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mindSHIFT’s Hosted VoIP Solution

Hosted in mindSHIFT’s carrier-class Equinix data center, mindSHIFT’s Hosted VoIP offering is based on BroadSoft’s softswitch solution. This fully redundant, carrier class product housed in diverse buildings is ideal for customers with multiple offices, or those that require highly flexible mobile solutions. Users can manage their own calling preferences through a desktop toolbar that integrates into Microsoft Outlook. Flexibility in growth and expansion, whether within an office or additional offices, along with the strength of enterprise class business continuity, are just some of the benefits offered by the mindSHIFT Hosted VoIP solution.


The Value of Hosted VoIP

mindSHIFT’s Hosted VoIP solution provides tangible business value, offering improvements and protection that self-managed dedicated solutions simply cannot…

  • Easy Start-Up and Growth: With mindSHIFT’s Hosted VoIP, initial expenses are significantly lower. You have no start-up costs for PBX hardware or software, and expanding offices or relocating is simplified since you don’t have to move to a complex PBX environment.
  • Disaster Recovery: The impact of a disaster in today’s society is very real. mindSHIFT’s Hosted VoIP provides the business buyer the security needed in today’s competitive business market. Should an unfortunate event occur that makes your offices unusable, the disaster recovery inherent in a centralized off-site architecture means that all of your employees can still make and receive phone calls using their main business number. As long as they can connect to the Internet, they can use and manage their phone service. The benefit to you is clear: your users don’t miss a beat. They can continue to grow your business and service your customers.
  • User Productivity: How many of the features in your current phone system aren’t used just because configuring them takes a series of complex key-strokes that no-one can remember? Hosted VoIP integrates with Microsoft Outlook via an easy-to-use toolbar. This enables your users to perform all their calling and configuration management in a familiar interface. Your phone system is powerful tool; you might as well have one that enables you to take full advantage of its features and in turn enables your users to be more responsive to customers, partners and suppliers.

The Features of Hosted VoIP

  • Unified Messaging
    The predominant tools your employees use every day are email and their phone. mindSHIFT’s Hosted Voice solution integrates these tools to make them even more productive. When users get a voicemail in their mindSHIFT Hosted VoIP mailboxes, they will also receive an email in their Outlook inboxes with a copy of the voice mail attached as a .wav file. They can save and delete voicemails in the same way they save and delete emails.
  • End-User Self-Service
    Unlike traditional phone systems, mindSHIFT’s Hosted Voice offers an intuitive web or telephone interface that enables user self-service for configuration. And integration with standard PC user interfaces doesn’t stop with configuration… Using a simple web interface, users can now make calls without physically dialing a phone. A simple web-based application (CommPilot) automatically imports Outlook contacts so users can simply click on a number to dial.
  • Advanced Mobility
    Many workers today spend much of their time away from their desks. "Road Warriors" often find themselves in multiple locations over the course of a month, a week, or even a day. With mindSHIFT Hosted Voice solution, your mobile users can configure several powerful mobility or "findME-followME" features from any telephone or Internet connection, as well as while sitting at their desks.
  • Telephone-to-PC Integration
    By installing an application on your workstation, you can take the features of your phone with you wherever you can connect to the Internet. Plug in a headset and make and receive calls directly from your laptop, just as if you were sitting at your desk. Use the same phone number as your desk phone, as well as the same voice mail.