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Type Of OrganizationWhat is VoIP?
VoIP (Voice over IP) is the technology used to transmit voice conversations over a data network using the Internet Protocol. With VoIP, voice conversation is broken up into packets of data which are transmitted over the Internet or over a proprietary broadband network before being reassembled on the terminating end of the call.
In the enterprise market, VoIP provides an integrated desktop application that links email, calendars and instant messaging with telephone, video, audio conferencing and facsimile. Not only does VoIP reduce the cost of phone calls, but it also provides such advanced services as
- simultaneous ring, enabling users to hear the phone ring and receive and respond to a single phone call from multiple phones simultaneously: the office phone, the cell phone, and the home phone
- selective call forwarding, enabling calls from certain individuals, or within certain time periods, to be forwarded to a different phone number
- remote forwarding, enabling users to use any phone located anywhere to remotely forward calls from one phone to another
- visual voice mail in Outlook, enabling users to receive a voice mail in their Outlook inbox; the voice mail is attached as a .wav file.
- user self service, enabling users to control various features and functionality either from a web connection or by telephone
- Click-to-dial, enabling automatic dialing when users click on a phone number in Outlook, corporate and personal directories and other LDAP directories.
VoIP solutions, unlike traditional phone systems, are not separate from the data infrastructure. Voice and data networks are converged, reducing operating costs, increasing employee productivity, and streamlining vendor management.
mindSHIFT has a proven history of remotely managing IT solutions within our customers' premises. We know how to proactively manage and resolve IT issues on the network all the way to the end-user's phone, workstation and applications.
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