CA Technologies (formerly Computer Associates - NYSE: CA, www.ca.com) is one of the world's largest IT management software providers. Their software and expertise unify and simplify complex IT environments in a secure way across the enterprise for greater business results. The CA consumer products division sells Internet Security Suite software (formerly eTrust) through a variety of channels, including in-store retail, OEM, via ISPs and direct to consumers via their Website, http://store.ca.com.
CA Technologies required a secure and scalable hosting solution to support over 16 million Security Suite user transactions every day, 365 days a year. Customers rely on these transactions to guarantee that their desktops and laptops are safe and secure. A fully redundant, high speed, high availability system was required to achieve their customer service goals.
Twice each day, over 8 million subscriber computers check in via the Internet. These transaction types include license key database lookups, credit card authorizations and new customer record creation. In addition, adding complexity to the design of the solution, CA Technologies anticipated extensive growth in their user base over a period of several years. They wanted to ensure that the solution would be able to handle these growth plans over a period of many years.
The solution engineered by mindSHIFT was two-fold. First, a highly secure, redundant and fast database environment was designed. mindSHIFT utilized the Microsoft .Net application development platform and its team of programmers and systems architects to build the application infrastructure. This system is a highly redundant, highly available clustered hardware infrastructure. Equally important to the systems infrastructure was 24/7/365 user access. A high speed, fully redundant and reliable Internet infrastructure plan was designed. mindSHIFT’s team of network designers utilized redundant firewalls and load balancing with SSL acceleration to accomplish the goals.
Both the database and the application specific infrastructure were designed to run within the mindSHIFT data center ecosystem. This includes a state-of-the-art SAS 70 Type II data center and Network Operations Center located in Commack, NY, staffed 24/7/365 by a team of certified Microsoft, Cisco and IBM technicians and engineers.
The new database and network infrastructure enabled CA Technologies to:
- Handle their existing eTrust and Internet Security Suite customer demand
- Implement their growth plans with confidence, thanks to a solid and scalable infrastructure
- Focus on their business, without worrying about their IT
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