User Help Desk
IT Experts on Call Around the Clock
Whom do you call when your computer is running slowly or you’re concerned about spyware? Where do you turn for much-needed “how to” advice for your Microsoft Office® applications? With mindSHIFT, you’ll never have to worry about where to go for help—because we stand behind you every step of the way.
Direct Access by Every Employee
The mindSHIFT Customer Care Centers in Virginia and Boston are ready to respond to your users’ requests for help. Your employees can call our help desk to get responsive, personal support. Better yet, our agents can remotely access user workstations for immediate resolution.
First-Call Resolution
Our Customer Care experts combine technical knowledge with interpersonal skills to make users feel comfortable and resolve problems quickly. We pride ourselves on our ability to solve your problems and answer many of your questions on the first call.
If our agents are not able to quickly resolve the problem, we will escalate the issue to second- and third-tier engineers and, if necessary, dispatch an engineer to your site to solve the problem.
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 Take a Tour: mindSHIFT Customer Care
Learn the profile, training, and approach of the customer care agents in mindSHIFT's Boston and Virginia call centers providing personal support to all of your users. |
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