mindSHIFT Technologies Recognized for Exceptional Customer Service in Legal Industry Survey for Seventh Consecutive Year

WALTHAM, MA - October 7, 2014

mindSHIFT Technologies, Inc., a Ricoh company and leading provider of managed IT, cloud, data center and professional services today announced it has been recognized again by International Legal Technology Association (ILTA) members for providing exceptional customer service to the legal community in the annual 2014 ILTA/InsideLegal Technology Purchasing Survey.

Ricoh and mindSHIFT each have deep experience in serving thousands of law firms and corporations, including more than 90 percent of Am Law 200 and NLJ 350 firms, as well as legal departments of many Fortune 1000 companies. Since 2008, mindSHIFT has been consistently named in the ILTA/InsideLegal Technology Purchasing Survey for its expertise in providing IT services to the legal industry.

“Law firm professionals today already have enough work without the complexities of keeping up with all facets of IT management. With our legal industry expertise, mindSHIFT takes the burden of IT challenges off of our clients’ shoulders, allowing them to focus on more strategic initiatives that promote business continuity and firm growth,” said Ed Grubb, mindSHIFT Vice President of Legal Services. “We are honored by our legal customers who continue to recognize mindSHIFT’s quality of service in this important survey.”

Ninety percent (90%) of respondents reported that they used outside technology consultants to assist with some aspect of firm operations, technology and infrastructure. mindSHIFT was identified as having provided exceptional customer service within the last year.

In its ninth edition, the survey which is conducted jointly by ILTA and InsideLegal covered 31 questions and was distributed online to 1,407 ILTA member law firms worldwide. Respondents provided feedback to questions related to IT budgeting and purchasing, technology purchases, IT purchasing influencers, technology trends and IT challenges, big data, mobile trends and policies, and business parties and outside consultants.

For information on mindSHIFT’s legal IT services, please visit http://www.mindshift.com/Services/Professional-Services/IT-Consulting-for-Law-Firms.aspx. For more information on Ricoh’s full line products, services, and solutions, please visit www.ricoh-usa.com.

About ILTA
ILTA is the premier peer networking organization, providing information to members to maximize the value of technology in support of the legal profession.  For more information on ILTA, visit ILTA’s website or contact Peggy Wechsler at (512) 795-4662 or peggy@iltanet.orgwww.ILTANET.org

About InsideLegal
InsideLegal is the insider’s guide to doing business in legal technology – both in the U.S. and internationally – for legal technology thought leaders, consultants/technologists, vendors and law firm innovators.  For more information, please contact JoAnna Forshee at jf@InsideLegal.comwww.InsideLegal.com

About mindSHIFT Technologies, Inc.
mindSHIFT, a Ricoh company, is one of the largest IT outsourcing and cloud managed services providers, serving small and mid-size businesses for 15 years. At mindSHIFT, we’re about keeping your IT systems up and running, providing personal attention and making you more productive. We’re big enough to offer the facilities, services and expertise you expect, but small enough to provide the support and attention you demand. Learn more at www.mindSHIFT.com

About Ricoh
Ricoh is a global technology company specializing in office imaging equipment, production print solutions, document management systems and IT services. Headquartered in Tokyo, Ricoh Group operates in about 200 countries and regions. In the financial year ending March 2014, Ricoh Group had worldwide sales of 2,236 billion yen (approx. 21.7 billion USD).

The majority of the company's revenue comes from products, solutions and services that improve the interaction between people and information. Ricoh also produces award-winning digital cameras and specialized industrial products. It is known for the quality of its technology, the exceptional standard of its customer service and sustainability initiatives.

Under its corporate tagline, imagine. change. Ricoh helps companies transform the way they work and harness the collective imagination of their employees.

For further information, please visit www.ricoh.com/about/


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© 2014 Ricoh Americas Corporation. All rights reserved. All referenced product names are the trademarks of their respective companies.

Contact:

John Greco
Ricoh Americas Corporation
(973) 882-2023
john.greco@ricoh-usa.com

Janine Meluso
mindSHIFT Technologies, Inc.
(267) 852-3225
janine.meluso@mindSHIFT.com

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