Ricoh launches CHAMPS Cloud IT Services, leveraging award-winning solutions from mindSHIFT

Exclusive new service offers a wide range of cloud-based IT services to Ricoh Family Group dealer partners 

MALVERN, PA - April 28, 2015 

Ricoh Americas Corporation today announced the launch of its CHAMPS Cloud IT Services, a cloud-based services portfolio developed exclusively for Ricoh Family Group dealer partners in the US. This new offering, available via Ricoh's CHAMPS dealer services program, incorporates proven technology solutions from industry-leading mindSHIFT, a Ricoh Company. CHAMPS Cloud IT Services provides dealers with services such as Total IT Help Desk, Server Management, Hosted Exchange Email, and Email Archiving, helping to deliver extra value-add to customers. 

In today's technological business world, dealers are seeking ways to integrate reliable and proven cloud IT and mobile solutions without a large upfront investment. mindSHIFT services provide dealers the opportunity to expand their product portfolio to include IT services through a trusted and experienced IT services partner. The 2014 acquisition of mindSHIFT has enabled Ricoh to take this key step in the evolution of its CHAMPS services program. With more than 15 years of proven experience, mindSHIFT will provide dealers with the most widely used and in-demand cloud IT services from a variety of recognized industry leaders through an easy-to-use web-based control panel that provides automated service activation and account management. 

"The relationship we have with Ricoh is one through which we learn and share our feedback and it is clear that Ricoh listens to what we need," said Dawn Abbuhl, President, Repeat Business Systems, Inc. of Albany, N.Y. and member of Ricoh's National Dealer Council. "We told Ricoh that our customers want a 'one stop shop' for all services – and that we want a partner that will help us expand our portfolio and also enhance the value we deliver to our customers. And, in today's environment, we look more toward cloud services to give our customers the flexibility and simplicity they are seeking. As a result, they've since announced their CHAMPS Cloud IT Services portfolio, and we're excited about what we've heard of it and are eager to dive deeper." 

Components of the CHAMPS Cloud IT Services portfolio include: 

  • Total IT Help Desk: U.S. based, quick and efficient technical support to manage end-user devices 24 hours a day, 7 days a week, 365 days a year. 
  • Server Management: Whether the customer's servers are on premise, in a datacenter or in the cloud, mindSHIFT's highly skilled server management technicians know how to manage and proactively support them. 
  • Hosted Exchange Email: Enables customers to benefit from business email without the IT management hassles. Email, calendars, contacts and more are available at their fingertips. 
  • Email Archiving: Enables users to safely archive and easily access email for storage, compliance, eDiscovery and disaster recovery requirements. 

"We mean it when we say our goal is to collaborate with our dealer partners so that we can both be successful. To me, that dedication is evidenced by the launch of Ricoh's CHAMPS Cloud IT Services," said Jim Coriddi, Vice President, Dealer Division, Ricoh USA. "With mindSHIFT's technologies, services and expertise added to our unique and unmatched CHAMPS services portfolio, we are providing dealers with a services-led approach to grow their businesses without large upfront investments. Our partners asked for support ultimately running healthier businesses, and we're confident this launch addresses just that." 

To hear more about Ricoh's CHAMPS Cloud IT Services, watch this video with Mona Abutaleb, President and CEO of mindSHIFT, discussing its value to U.S.-based Ricoh, Savin and Lanier dealers. 

Ricoh's CHAMPS program eliminates the need for dealers to work with or manage multiple vendors, as it is a single source for their copy, printing and IT management needs. Unlike other programs, CHAMPS consists of a unique portfolio of business-expanding services, Managed Document & Business Process Services, Digital Imaging Services, Production Print Services, and now Cloud IT Services. It is an innovative approach that enables dealers to successfully advance their business models and gain the proper knowhow aligned with the expertise to offer advanced services that deliver information mobility and ultimately help customers capture, transform and manage information more effectively in today's new world of work. 

For details on Ricoh's full line of products, services and solutions, please visit  

About mindSHIFT Technologies, Inc.

mindSHIFT, a Ricoh company, is one of the largest IT outsourcing and cloud services providers, serving small and mid-size businesses for 15 years. At mindSHIFT, we’re about keeping your IT systems up and running, providing personal attention and making you more productive. We’re big enough to offer the facilities, services and expertise you expect, but small enough to provide the support and attention you demand. Learn more at

About Ricoh

Ricoh is a global technology company specializing in office imaging equipment, production print solutions, document management systems and IT services. Headquartered in Tokyo, Ricoh Group operates in about 200 countries and regions. In the financial year ending March 2015, Ricoh Group had worldwide sales of 2,231 billion yen (approx. 18.5 billion USD).

The majority of the company's revenue comes from products, solutions and services that improve the interaction between people and information. Ricoh also produces award-winning digital cameras and specialized industrial products. It is known for the quality of its technology, the exceptional standard of its customer service and sustainability initiatives.

Under its corporate tagline, imagine. change. Ricoh helps companies transform the way they work and harness the collective imagination of their employees.

For further information, please visit


© 2015 Ricoh Americas Corporation. All rights reserved. All referenced product names are the trademarks of their respective companies. 


John Greco
Ricoh Americas Corporation
(973) 882-2023

Tracey Sheehy
Breakaway Communications for Ricoh
(212) 616-6003