In today’s information technology-intensive healthcare environment, even the smallest issue in a mission-critical system can pull you away from your primary focus: fulfilling your promise to your patients and clients.
That’s why mindSHIFT offers healthcare IT solutions with Total IT Management.
What We Do
- Manage and monitor desktops, servers and networks
- Proactively monitor network devices 24/7 to identify and resolve issues and maximize system availability—including routers, firewalls, switches, virtual hosts and network storage
- Install, manage, and update virus, spam and spyware/malware protection software (security)
- Install and manage software updates and patches
- Back up servers and workstations
- Install and manage firewalls
- Host your email in our data centers
- Provide anywhere access to your email
- Provide 24/7/365 customer support via the mindSHIFT Customer Care Center—located in North America
- Provide you with a Customer Advocate to make sure your issues and concerns about your healthcare I services are addressed and you continue to be thrilled with mindSHIFT
Optional IT Solutions
- mindSHIFT Mobile Device Management ― mindSHIFT helps secure and manage your organization’s data and electronic protected healthcare information (ePHI) on all personal- and practice-owned mobile devices with our cloud-based MDM solution. We manage policy configuration and device activation/deactivation for you and work with you to help implement MDM policies that fit your practice’s security policies.
- cloudSHIFTSM Desktop – A secure, affordable, trouble-free alternative to purchasing, managing and maintaining desktop equipment.
- Desktop Encryption – mindSHIFT provides whole disk encryption for laptops and desktops running Microsoft Windows and Apple Mac operating systems. We fully manage the entire encryption process, including administering policies, users, configurations and other aspects.
- Email Options – Email is the life blood of many organizations, and our healthcare IT services cater to that need. We offer the following options to our hosted email service:
- Mobile email
- Email archiving
- Archiving for compliance
- Email encryption
Peace of Mind Means Choice
Many of the healthcare IT services included in Total IT Management are available a la carte. We’ll work closely with you to make sure your particular needs are met.
Our healthcare IT services help you:
- Enable access to critical patient information
- Improve performance of the EHR systems
- Stabilize the infrastructure by restoring the ability to print and scan
- Restore access to the Internet
- Decrease exposure to HIPAA violation penalties
- Keep mission-critical applications running reliably and smoothly
With mindSHIFT managing your IT, you’ll be able to focus on caring for patients and managing your practice. Contact us to learn more.
Here are some examples of how mindSHIFT Managed IT Services for healthcare have provided IT Peace of Mind to some of our customers:
200 employee physician group in Virginia
Day-to-day management of 150 workstations and 12 servers; offsite server backup
Improved performance for EMR and practice management applications
Physicians practice group in Pennsylvania
Management of the network, PCs and servers that run the accounting, EMR and practice management applications
Stabilized and improved performance of IT infrastructure with enhanced wireless access, connectivity and printing capabilities
Complex healthcare system in the Northeastern U.S.
Managed Hosting of the public website and numerous administrative and clinical IT applications
Full availability of mission-critical applications across 15 hospitals and 30 progressive care facilities